Evolve Dynamics – Field Operations Manager
Evolve Dynamics is an engineering company specialising in UAV aircraft, systems and software based in the United Kingdom. We provide best in class mission specific surveillance and special purpose aircraft for public sector services, private security and defence.
We are seeking a highly skilled and experienced Field Operations manager. This is a full time position, based in Farnham, Surrey. Hours 0900 to 1730 GMT Monday to Friday (however, there is a degree of flexibility and consideration will be given to adjusting these hours to suit the needs of the successful candidate).
Person Profile:
- Hard working
- Methodical and able to work under pressure
- Demonstrate a calm and stable approach all at times
- Reliable
- Ability to work under own supervision and manage their own workload and tasks
- Flexible and able to manage priorities
- Trustworthy
- Enjoy practical work
- Good organisational skills
- Continuous improvement mindset
- Display a common sense and logical approach to problem solving
- A team player
- Attention to detail
- Good problem solving skills
- Good communication skills
Skills/Experience:
- Operations management
- Engineering knowledge and qualifications (Software/Electronic/Mechanical)
- Project Management
- Experience with high pressure/sensitive situations
- Customer liaison & Support
- Risk management
- Health & Safety awareness and experience with managing it at a team level
- Incident management
- Aviation/flight operations experience
- Piloting experience
- Bonus:
- Drone regulatory knowledge
- GVC/Equivalent drone pilot licence
- Knowledge/experience of drones
Role:
As the Field Operations Manager you will be managing the operations for field activities, this includes Demonstrations, Training (internal and external), Field service & repairs, Assisting with R&D trials, Customer Support and other logistical/operational duties.
This role will require regular travel, nationally and internationally, sometimes at short notice. The ability to obtain security clearance is required in order to fulfil this role.
Responsibilities:
- Team Leadership
- Lead, mentor, and manage a team of skilled drone pilots and technicians, fostering a culture of innovation, safety, and continuous improvement.
- Provide guidance and support to ensure the team is proficient in operating and maintaining Evolve Dynamics products.
Project Management
- Plan and execute field operations for a variety of applications, including customer/reseller demonstrations, field service & maintenance, Customer Support, R&D trials and other business development activities.
- Develop and implement project plans, considering factors such as flight regulations, airspace restrictions, and client requirements.
- Coordinate reviews and gain approvals from various internal and external stakeholders prior to executing a plan to ensure its success.
Customer Management & Support
- Be the point of contact for customers that require repairs, services or maintenance, coordinate the efforts for external activities and work with the production manager for on site work.
- Handle inward and outward enquiries with customers and resellers to ensure they get accurate support in terms of sales or technical support, this will require redirect queries to the appropriate team.
- Build and maintain strong client relationships through effective communication and delivering high-quality results.
Training
- Coordinate training for internal pilots and externally as per customer deliveries
- Ensure that internal personnel using our products are sufficiently trained
Compliance and Safety
- Ensure strict adherence to local and federal regulations governing drone operations.
- Implement and enforce safety protocols and best practices to minimise risks and maintain a safe working environment for the team and stakeholders.
- Be the central reporting point of the business for incidents, manage their investigation involving technical teams and reporting back to the relevant authorities where required.
- Have ultimate responsibility and accountability for the safety and compliance of field operations/activities, governing the ‘sign off’ for such activities.
Benefits:
- Competitive Salary
- Company & Personal bonus scheme
- Options for health cover & car scheme
